CUSTOMER SUPPORT ADVISOR
We are experiencing an exciting period of growth so our Customer Service Team is expanding, what a great time to join and be part of this growth!
We are seeking a dedicated and empathetic Customer Support Advisor to join our dynamic team. As a Customer Support Advisor, you will play a central role in providing outstanding support and assistance to our valued customers. This is an excellent opportunity to use your strong communication and problem-solving skills to ensure customer satisfaction and strengthen our company's reputation.
WHAT YOU WANT TO KNOW...
- Salary up to £24K
- LOVELY hours of 9am-5pm Monday to Friday - NO WEEKENDS EVER
- Free parking
- Annual 10% discretionary bonus
- Pension
- Private healthcare
SOME OF THE DAY TO DAY RESPONSIBILITIES...
- Responding to customer enquiries and providing suitable solutions in a timely and professional manner
- Troubleshooting for all products including cloud based software, IOS and Android
- Managing and resolving customer complaints with patience and empathy
- Collaborating with other team members to ensure seamless customer interactions
- Data inputting and CRM upkeep
- Maintaining accurate records of customer interactions and transactions
- Identifying opportunities to improve the customer experience and communicating suggestions to the relevant departments
THE KEY SKILLS WE ARE LOOKING FOR...
- Excellent verbal and written communication skills
- Strong customer service orientation and problem-solving abilities
- Ability to multitask and prioritise in a fast-paced environment
- Background in ticket based help-line or helpdesk environments
- Experience in cloud based software, apps, general all round knowledge of platforms
We receive multiple applications for each role and we do our very best to ensure that you receive a response. We will either email to let you know that your application is unsuccessful, let you know that we are adding you to our database for future roles or we will contact you to discuss the role applied for. If you have not heard from us within a week it is likely you have not been shortlisted.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data.