An Senior Office Administrator for the Winchester office, the candidate will be an excellent team player with solid organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner. The candidate will have previous experience of working in a fast paced environment and be able to provide a high level of service to clients.
Client Details
Our client are diligent and trustworthy professionals work to create and maintain a business that strives to provide innovative real estate solutions to our clients at a local, national and international level. They have a network of over 50 offices in the UK and is home to some of the industry's most dedicated advisers, who provide an exceptional level of service across the property spectrum. The world of real estate is constantly evolving and our client have ensured that it has a forward-thinking team which both understands and meets the challenges of this changing world, whilst finding the opportunities that change can bring.
Description
The key responsibilities for the Senior Office Administrator role are:
- Registration of new buyers
- Preparation of property brochures
- Coordinating marketing and advertising locally and with nearby offices.
- Management of the KYC and anti-money laundering processes as required by the Group, liaising with the internal on-boarding and compliance teams where necessary.
- Management of the invoicing process for the team.
- Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum.
- Keeping window cards/brochure displays/office systems up-to-date
- Liaising with potential buyers and arranging viewings/managing diaries
- Maintaining client files and the Residential client database
- Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
- Implement strategies for continuous improvement of business processes and increased efficiency
- Any other ad-hoc administrative duties as required by the team.
Profile
The successful candidate for Senior Office Administrator is someone with the following:
- Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
- Demonstrable experience of supporting a team of professional fee earners.
- Excellent IT skills (Word, Excel, MS Outlook) and experience of using KYC systems or similar.
- A strong communicator, both verbally and in writing with experience of customer service.
- Ability to establish and maintain effective working relationships with colleagues at all levels
- Punctual and flexible in relation to working hours and duties
- Prior experience of interpreting policies and procedures associated with AML regulations.
- Experience of undertaking client due diligence, including completing independent searches and sanction checks.
- Takes a proactive approach to administration, ensuring that where possible, efficiency's in processes are made.
- Maintains a positive attitude towards routine tasks.
- Accurate and exceptional attention to detail.
- Understands and appreciates the importance of using discretion when dealing with sensitive information.
- An interest in working real estate/estate agency environment.
Job Offer
The candidate for the Senior Office Administrator role will receive:
- Competitive Salary
- Start Immediately
- Holiday Package