Job Title: Customer Relations Executive
Location: Epsom
Salary: Competitive
Working Hours: 9am - 5.30pm
Working pattern: Hybrid (2 days in the office, 3 days from home)
*Please note, to be considered for this role you must hold a full UK licence with access to a vehicle due to location?
About the Role:
The Customer Relations team handles customer complaints with the goal of resolving issues fairly and promptly. They work to ensure excellent customer outcomes while following industry regulations.
What You'll Be Doing:
- Delivering excellent complaint resolution and customer service
- Acknowledging complaints quickly and keeping customers updated throughout the process
- Working closely with operational teams to maintain clear communication and effective complaint handling
- Becoming a subject matter expert in complaints and resolutions to support contact centres
- Using leadership skills to help guide the team
- Assisting with other related Customer Relations tasks as needed
- Keeping accurate records of customer interactions and complaints
Experience You'll Gain:
- Developing strong verbal and written communication skills
- Gaining valuable experience in a fast-paced corporate environment
- Learning to influence and improve team processes
- Building supportive relationships with managers and team member?s
Key Experience & Skills:
- Strong verbal and written communication
- Good decision-making and judgment
- Ability to work independently and stay task-focused
- Strong time management and organisational skills
- Team player who promotes collaboration and inclusivity
Attributes & Behaviours:
- Proactive and customer-focused
- Able to work efficiently on your own initiative
- Willing to empathise with customers and act with fairness
?Benefits:
- Hybrid working (2 days in the office, 3 days remotely).
- Access to car schemes for you and your family.
- Excellent pension scheme with up to 6% employee and 15% employer contributions.
- Generous annual leave (25 days) with holiday purchase options.
- Private Medical Healthcare for you, your partner, and children.
- Group Income Protection cover with wellbeing services.
- Employee Assistance Program and other health initiatives.
- Onsite gym, sports/social club, and other health-focused programs.
- Dress for your day policy for comfort at work.
- Free parking and onsite restaurant.
- Two volunteering days per year.
- Flexible working arrangements and ongoing learning opportunities.
- Personal development review each quarter and £250 contribution for learning outside of work.
- Regular company events like summer BBQs and Christmas parties.