The starting salary for this full-time role is £32,512 per annum, working 36 hours per week.
This role is initially being offered as an 18-month fixed term contract/ secondment opportunity.
We are delighted to be hiring a new Digital Content Officer to join our successful Web and Digital Services Team. The team is based at the Dakota Building in Weybridge although there are opportunities to work from home. As part of our transformation programme we are expanding our operation of providing high quality, inclusive services that we can be proud of and that make a positive difference in people's lives.
This is an exciting role for someone to help ensure that the information and services available on our website and other digital channels are accessible, easy to use and provide an excellent customer experience.
Rewards & Benefits
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependents leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
About the team
The Web and Digital Services Team leads Surrey County Council's website editing, content planning and design. It is part of Customer Services, which provides a single point of contact for around 90% of the organisation's initial contacts and is the focal point for receiving feedback from the public. As a centre of customer service excellence, we provide information, advice, and support to services across the whole county council.
We believe in great leadership and teamwork, and encourage a culture of respect, trust and integrity. We are constantly looking to improve standards of service to our customers and ensure we have an energised and engaged workforce.
About the role
The Digital Content Officer is responsible for undertaking the duties of Webmaster, supporting, page authors and information owners. By working closely with team members, our contact centre and undertaking usability reviews and user testing, they ensure that the website provides our customers with quick and easy access to information and services.
We are looking for someone who is experienced in writing website content for a diverse audience to a high level of accuracy and reliability.
If you're passionate about customer excellence and feel you want to be part of our journey of transforming how we deliver seamless, accessible, efficient, and inclusive services, then please apply by uploading your CV and personal statement outlining your suitability for this role.
Shortlisting Criteria
To be considered for shortlisting your application will need to evidence the following:
- Experience of reviewing and improving information architecture of websites and grouping and presenting content and information clearly.
- Experience of reviewing and managing website analytics, search data and customer feedback, to inform content improvements and track user behaviour.
- A strong understanding of logical structure and formatting of web copy.
- Experience of using Content Management Systems at an administrator level.
- Experience of conducting website user testing with members of the public.
- High level IT literacy and excellent working knowledge of new technologies.
- Ability to use initiative and communicate with a wide range of audiences.
- Ability to develop and maintain effective relationships with services and ensure information on the website is accurate and up to date.
The job advert closes at 23:59 on 27/08/2024 with interviews to follow.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.