Description
We are currently seeking a Customer Service & Internal Sales Executive to join a well-established, family-run SME based in Newtown, Powys. Working within a busy existing team of 6 you will be required to provide friendly, helpful customer service, develop a base of existing accounts & bring on new customers.
Key duties and responsibilities
- Answer incoming telephone calls in a timely and professional manner
- Processing of telephone, email & website orders
- Advise customers of products and services on offer
- Professionally handle customer queries & resolve any issues in line with personal level of responsibility
- Develop and maintain relationships with existing accounts
- Take part in daily telesales campaigns to develop customer relations and increase sales
- Make proactive sales calls to potential new accounts
- Conduct follow up calls to existing accounts to promote new products and services
- Assist with any other reasonable tasks as required
Requirements
- Previous experience of working in a similar role
- Experience of working to KPI'S
- Good telephone interaction
- The ability to work well in a team
- Working knowledge of IT programmes
- Practical and logical; the ability to solve problems quickly and accurately
- Keen attention to detail
- Strong literacy & numeracy skills
Benefits
- Salary of £27,000- £30,000
- Bonus scheme available after probationary period
- 25 days holiday per annum plus bank holidays
- Provision of lunch every day
- Working Hours - Full time preferred but part time considered
Full Time - Monday - Friday 8am-5pm Part time - to be discussed