The Team Leader will be responsible for the operational management of a litigated RTA team. They will encourage, mentor and develop all members of the team to including File Handlers, Paralegals and Admin Assistants. They will ensure the team meets is objectives and targets and to continuously improve the quality of the team's work.
Key Accountabilities
- Monitoring the caseload/workload of team members distributing files or tasks and dealing with capacity planning
- Maximising the personal development of team members and identifying training needs ensuring that post training evaluation takes place
- Providing an 'environment' where team members feel motivated
- Promoting team working
- Continuously improving the quality of work in the team, conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans
- Monitoring weekly and monthly financial management information of the team and team members and managing performance of team members against Key Performance Indicators
- Checking incoming and outgoing post as required by administrative policies and procedures
- Preparing for and conducting Team Meetings, including disseminating information from Team Leader or Departmental Meetings.
- Speaking with clients and developing relationships with key stakeholders.
- Managing team members according to the firms policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances
- Effectively deal with complaints through agreed handling processes.
- Adhere to the Keoghs Values
Working Hours
35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Bolton, Parklands Office.
Essential Skills and Attributes:
- Experience in the file handing of technical and high value motor claims
- Proficient in all stages of the litigation process of motor claims
- Demonstrate some prior experience of;
- Successfully leading a motivated team or a project to deliver on outcomes in insurance/legal sector.
- Providing Technical support to others.
- Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability through appraisals, and manage capacity.
- Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system, and aspects of Management Information (MI).
- Strong complaints handling skills
- Excellent listening and verbal communication skills
Benefits Package
- Salary discussed upon application
- 35 hours per week Monday - Friday, 25 days annual leave plus bank holidays and the option to buy additional holidays. Annual leave rises to 26 days after 5 years' service and 27 days after 10 years' service
- Healthcare Cash Plan
- Plus, Death in Service - after 1 year, Employer Pension Contribution, Cycle to work scheme, Tech scheme, Season ticket loan, Car parking scheme, Gym flex, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together