Are you ready to make a real difference in one of London's most vibrant and diverse communities? Southwark Council is offering an exciting opportunity for a passionate and dedicated Customer Relations Officer to join our Executive Support Team, working closely with the Chief Executive.
Southwark is a borough bursting with confidence, ambition, and a strong sense of community. With over 120 languages spoken, our young, diverse, and multi-cultural population makes this an incredibly dynamic place to live and work. As part of our team, you'll be at the heart of this vibrant community, helping to turn our residents' needs into action.
What you'll do:
- As a Customer Relations Officer, you'll be the vital link between our residents and the Chief Executive's Office (CEO).
- Your role will be to manage resident inquiries and casework, ensuring that every voice is heard, and every concern is addressed with the care and attention it deserves.
- You'll have the chance to participate in multi-disciplinary projects, contributing to the delivery of the council's vision for a fairer future for all.
Support with purpose:
- In our fast-paced, high-stakes environment, you'll provide first-class, efficient support that keeps the CEO operating at its best.
- You'll oversee a range of administrative and office functions, ensuring the smooth operation using your attention to detail, organisational skills, and proactive approach.
- Handle confidential information with the utmost discretion and integrity.
How will you make an impact:
We need a dynamic and experienced Customer Relations Officer who is passionate about public service and driven to make a difference who will bring a blend of the following:
- Proven Experience: Customer Relations with a track record of delivering high-quality outcomes ideally gained in a Local Government setting.
- Technical Knowledge: Your experience and expertise in using Microsoft Office 365 will be crucial as you navigate our fully digital, agile workplace.
- Strategic Communicator: Your excellent written and verbal communication skills will enable you to engage effectively with officers, members, and the public, ensuring that the Chief Executive's commitments to our residents are met with excellence.
- Performance-Driven: You're someone who thrives in a fast-paced environment and can manage multiple priorities with ease.
- Discretion Assured: You will be discrete and able to deal with sensitive and confidential information professionally, as well as a high degree of attention to detail.
- Detail-Oriented: You have a keen eye for detail, and your inclusive, empathetic approach ensures that everyone's voice is valued. With a growth mindset and a collaborative, can-do attitude, you'll be a perfect fit for our team.
- Flexible Working: Enjoy a balanced approach with flexible home working, alongside occasional travel to our London Bridge HQ.
About Southwark
As a council, we are successful, passionate, and forward thinking. We are committed to tackling injustice and inequalities and rebuilding our local economy following the pandemic, ensuring that our residents and businesses are central to everything we do.
As a diverse central London borough, Southwark faces a range of challenges, which we aim to address through the delivery of the Borough Plan. We are looking for candidates to join our team to help us continue to make Southwark an inclusive borough for all our communities.
Southwark Council is an Equal Opportunity Employer, and we welcome applicants from all backgrounds. We monitor our recruitment practices to check that we are employing people in a fair and non-discriminatory way. We also publish annual workforce reports. We are proud to have a workforce that reflects the diversity of our borough.
Benefits and more information
Working for Southwark Council - Southwark
Salary Range: £35,862 - £41,967
Application Closing Date: 11.59pm on the 6th of September 2024
Interview Date: 18th of September 2024
Application Process
If you are interested in applying for this role, please submit a CV and complete the application forms detailing your suitability for the role. The Job Description and Person Specification can also be found at the bottom of this page under attachments.
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care.
- If you consider yourself to be disabled or if you have a long-term health condition.
We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.