Your new company:
Hays is proud to be partnering with Europe's leading commercial refrigeration manufacturer. They pride themselves on both the products they supply and the levels of customer service provided. When it comes to commercial fridges and freezers, they are at the forefront of new technology, pioneering new standards in temperature control, hygiene, efficiency and appearance.They were the first company to produce professional storage refrigeration in the UK in 1968 and have led the way ever since.
When you work with them, you're guaranteed quality and absolute reliability at highly competitive prices. No matter how large or small the scale of operation, you'll find there is a Foster for you.
Your new role:
Register service calls and deal with customer queries, allocate work to engineers, answer telephone calls from customers and dealers. Process all call related documentation and general office administration.
Duties and Responsibilities - Administration bias:
- Cost and completing engineers' worksheet on completion of completing service calls.
- Process incoming invoices - checking rates/warranty.
- Raising invoices for chargeable work.
- Checking Monitors.
- Assisting with Accrual.
- Supporting Call Handlers.
- Recovery of chargeable warranty costs.
- Cross-charging costs where appropriate.
- Update the customer portals on a daily basis with invoice information.
- Adding engineer's worksheets to siclops.
Duties and Responsibilities - Call Handling bias
- Register service calls/emails
- Allocate and distribute fosters engineer's work.
- Allocate service calls to service partners.
- Cost and complete engineers' worksheet on completion of service call.
- Customer updates on a daily basis
- Order parts and issue quotes for repair work
- Confirming parts on site
- Checking all monitors
- Calling sites to arrange access/check details
- Issuing Risk and Method statements
- Calling sites to arrange access/check details
- Checking Engineers' Schedules to ensure they have work
- Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations.
- And any other general duties, within the capability of the post holder, as agreed with the Departmental Manager.
What you'll need to succeed:
- Strong telephone and communication skills.
- Foster Product/Component knowledge, or from a manufacturing/insurance background.
- Keyboard skills - quick and accurate.
- Office packages - confident with online systems.
- Organised - Self-motivated.
- Able to work in a team in a very busy office environment.
- Be immediately available.
- On-site working, so the ability to get to the Kings Lynn office.
What you'll get in return
1. £24,500 per annum.
2. Start immediately.
3. Parking on-site.
4. Excellent Company Pension Scheme5. 6 months' probation6. 25 days annual leave plus bank holidays (prorated in the first year)
Benefits:
- Mental health support on-site.
- Free on-site parking.
- Wellbeing benefits as part of the pension
- Health-Care Cash Plan benefit option
- On-site subsidised canteen
What you need to do now
Call Kim now on or email your updated CV.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk