We are looking for advisers to act as first point of contact for clients to provide support and advise. The ideal candidate will be a team player with welfare benefit experience; strong communication skills and a passion for helping others.
Client Details
Our client is a large not for profit organisation based in Liverpool, committed to providing advise and support to those in need. Operating in over 1,600 locations with over 8,000 staff members, they strive to make a positive impact on the local community.
Description
- Provide support and advice to clients through telephone and web chat.
- Using sensitive listening and questioning skills to ensure we get to the root of the issue.
- Work as part of a team to deliver a high-quality customer service.
- Maintain confidentiality and adhere to data protection policies.
- Manage and prioritise case loads effectively.
- Contribute to team meetings and training sessions.
Profile
A successful Claim Benefits Advisor should have:
- Knowledge and experience of the benefits system, including benefit check calculations.
- A passion for customer service and helping others.
- Excellent listening and questioning skills.
- Ability to handle sensitive information with discretion.
- Strong organisational skills and ability to priorities tasks.
- Good ITC knowledge - to support clients if necessary.
- Ability to develop and maintain positive working relationships with team.
Job Offer
- Yearly salary ranging from £24,000 to £25,500
- Opportunity to make a difference in the community.
- Work in a supportive and friendly team environment.
- Comprehensive training and development opportunities,
- Generous annual leave allowance.