Back to Health Project Coordinator
£26k-£27k
Full Time - Fixed 12-month contract
Hillingdon / West Drayton
The Back to Health Coordinator will oversee the daily operations of the project, including coordinating, training, and recruiting volunteers, managing program data, and collaborating with the Project Development Manager to further develop the initiative.
Key relationships: Hillingdon Hospital, Hillingdon Residents, Public Health & VCSE Partners.
The role has three key elements:
Project Management:
- Design call scripts for volunteers.
- Collaborate with partners and stakeholders to establish clear referral pathways.
- Establish referral pathways back into the hospital.
- Monitor project progress, identify risks, and implement mitigation strategies to ensure successful outcomes.
Service Delivery
- To better understand the reasons that people are unable to attend their appointments.
- Ensure our service is developed to capacity with a total of 600 patients being called each month.
- To keep a log of lessons learnt and propose service improvements.
- To engage with other hospitals delivering similar volunteer services in order to develop the service.
- Ensure data is being captured and surveys completed.
Volunteer Recruitment, Onboarding, and Training
- Champion best practices in volunteer recruitment by engaging with other voluntary and NHS organisations to share insights and develop successful programs.
- Serve as an expert in processing DBS applications, verifying identities, and managing personal information securely. Conduct pre-placement checks and issue resourcing schedules on time, while monitoring and addressing any outstanding clearances.
- Develop recruitment materials for the volunteer service, including role descriptions, availability schedules, and templates.
The ideal candidate will have:
- Proven experience in projects, preferably within the health or charity sector.
- Demonstrated ability to manage multiple projects simultaneously, prioritising tasks and meeting deadlines.
- Experience in developing and implementing communication strategies.
- Knowledge of Northwest London VCSE sector including the challenges facing the sector.
- Strong interpersonal and communication skills, with the ability to engage and inspire a diverse range of stakeholders.
Closing date for applications: 30th September 2024