Here at SC Johnson Ltd , we have an opportunity for someone to manage to a great team as a Customer Supply Chain Team Manager – French Speakerinour Shared Service Centre function based inFrimley. You will join us on a full-time, permanent basisin return for a competitive salary.
SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid, Glade, Kiwi, OFF!, Windex, Ziploc and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.
About the role:
As part of the EMEA SSC you will be accountable for the leadership, management and performance of a team of Customer Fulfilment analysts supporting France, Belgium, Spain & Portugal, ensuring that the highest levels of customer service are given to internal and external customers and Key Customer Supply Chain Performance Indicators are met, in line with agreed common best-in-class replenishment practices.
Key responsibilities of our Customer Supply Chain Team Manager – French Speaker:
Team Leadership
- Provide clear leadership to a multi-Country customer fulfilment Team through a combination of objective setting, one-to-one coaching and training.
- Ensure all team members are focused on Customer requirements and are properly equipped to provide outstanding levels of service.
- Continuously build capability within the team through coaching, focusing on Business acumen, Supply Chain Knowledge and Communication & Influencing
Functional Leadership
- Propose optimum customer fulfilment solutions and improvement plans to strategic customers
Customer Relationship Management
Lead the CF Collaboration Team and liaise closely with Customers, with Country Sales and with Supply Chain to ensure clear and proactive communication to Customers on all service elements, including:
- Case fill level (and on-time delivery if appropriate).
- Out of stocks and remedial plans.
- New product listings and delists
- Upcoming events and promotions
Strategic leadership in developing collaborative planning of promotions and events with major Customers.
Service Leadership
Be the advocate of the Customer and of outstanding service with all SCJ colleagues and in all established processes, including:
- Control Tower Meetings
- Supply availability and allocation management
What we're looking for in our Customer Supply Chain Team Manager – French Speaker:
Experience you'll bring
- Ability to Lead Teams / Strong People Leadership capability.
- Ability to build strong internal and external customer relationships
- Track record of Order Management best practices implementation
- Commercial or Customer Fulfilment or /and Supply Chain background
- Strong operational Order Management /Customer Service skills and experience
- Good knowledge of FMCG business
- Good level of French (written and spoken) with Spanish - desirable
Behaviors you'll need
- Passion for Customer Service and Joint Value Creation
- Excellent communication skills (oral and written)
- Ability to influence at all levels
What we can offer our Customer Supply Chain Team Manager – French Speaker:
- Competitive pay & benefits incl Profit Share
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Pension, Life cover & Health Insurance
- Free parking, Shuttle bus service from local train stations, EV Charging Points
- Free onsite Gym with free classes
If you feel you have what it takes to become our Customer Supply Chain Team Manager – French Speaker, then please click ‘apply' now!