We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
We have an exciting, brand new role within our Development Team as a Development Aftercare Coordinator! This role will be to support the Director of Development and Deputy Chief Executive and wider development team as a Development Aftercare Coordinator. You will be expected to represent the organisation externally with residents and consultants to help us meet our development objectives to provide new affordable homes.
Requirements
Outline of Key Responsibilities...
- Management of the customer care process in relation to defect administration of all new homes throughout the first 12 months of occupation
- Respond to enquiries about defects either received via phone or in the group inbox
- Co-ordinate, attend and monitor all 12-month End of Defect rectification inspections for all tenures
- To conduct follow up calls to all customers to ensure the defects through the Defect Liability Period have either been completed or booked within target dates. You will be required to raise notice alerts to the builder if the customer has not been contacted within the defined target dates
- To support the Aftercare and Sales Manager in the general management of the relationships both internally and with external consultants and contractors
- Co-ordinate visits with new shared ownership customers before their move in date and conduct a Home Demonstration and follow up on anything they raise or anything that may be outstanding at the property
- Work closely with Aftercare and Sales Manager, Development Project Managers, and Home Ownership Advisors to ensure that the programme of delivery is met whilst managing Customer Expectations relating to handover dates
We are looking for someone who has...
- Proven experience of using Microsoft Office packages, including Word, Excel, Teams, Power point and CRM databases
- Clear communication skills, both oral and written
- Ability to communicate with a range of people, in person, in writing and by telephone
- Good attention to detail and able to work to strict deadlines
- Ability to organise own workload and establish priorities within minimum supervision
- To be an effective and collaborative team member
Benefits
In return, we are offering...
- An annual salary of £29,675.00 plus a car allowance of £1,545 per annum
- We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
- Flexible working around a 37 hour week
- Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
- Pension - between 7% - 12% dependant on individual contribution
- Life assurance - a payment of X3 your salary.
- Annual Flu Jab - provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
- Competitive medical cashback plan
"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.