CONTRACTS ADMINISTRATOR - 6 MONTH FTC
Hybrid working 2-3 days at home/in office) can be completed once training is complete
Main purpose:
To be responsible to the Commercial Management for the clerical activity associated with the smart metering business contracts.
Duties:
- Promote Smart Metering services through telephone, email and personal communication with customers.
- Prepare Meter Operator Agreements consistent with customer requirements and Smart Metering commercial policy. Enter details on Smart Metering IR systems.
- Manage the distribution and return including renewal of existing contracts.
- Process supplier appointments, de-appointments and requests for metering work.
- Ensure customers are correctly billed in liaison with Accounting Support, including processing contract, billing and debt queries.
- Produce and validate billing reports for large customers.
- Effectively communicate with customers (including senior managers and consultants), Data Collectors, Meter Operators, Suppliers, and other service providers to resolve problems.
- Process records into document management systems
- Assist the Commercial Management to identify and implement improvements in business processes.
- Participate in regular training/ learning activities to maintain and develop skills and knowledge.
- Adhere to all policies, procedures and working practices.
- Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
- Any other reasonable duties as required.
Skills required:
- Strong problem-solving and analytical abilities
- Keep up to date with advances in business area, new methods and ways of working.
- Strong administrative and organisational skills.
- Intermediate knowledge of Excel, Word and Outlook
- Confident and accurate use of departmental computer systems/databases.
- Articulate, professional and clear verbal communication skills.
- Present information clearly and in an engaging way.
- Good interpersonal and rapport-building abilities.
- Precise and appropriate written communication skills.
- Good telephone manner
- Good listener; can understand the needs of customers and colleagues