Service Delivery Manager
6 month contract
Havant/Reading
Hybrid - occasional travel to the offices
£580 per day, inside IR35
Our client in the Energy industry is looking for an experienced Service Delivery Manager to join their team on a contract basis.
The Role
- Developing and implementing service standards and procedures for the service delivery department
- Maintaining customer relationships and improving response and delivery times
- Updating and creating service methods to improve overall efficiency
- Resolving any service problems and customer complaints
- Creating and presenting regular reports to senior management
- Routinely monitoring of audits as per policy and support in service design and innovation
- Ensuring the integrity of the service through excellent interpersonal and organisational skills
Skills Required
- Excellent interpersonal and customer service skills
- In-depth knowledge of industry best practices and service delivery standards
- Strong leadership ability and team spirit
- Excellent written and verbal communication skills
- Attention to detail
- Excellent organizational skills
- Problem-solving skills
- Working knowledge of relevant software packages
Does this sound like you? If so, APPLY NOW!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.