HR Shared Services Advisor
6 month contract
Up to £30 per hour (premium)
Hayes - plenty of parking 37.6 hours a week
Hybrid - Tuesday, Wednesday and Thursday in office
Your new company
I am working with an established and highly respected global organisation to recruit a HR Shared Service Advisor for a 6 month contract.
Your new role
You will join a fast-paced HR Shared Services team and will be responsible for managing HR case management through self-service. You will have the opportunity to work with and supporting colleagues in other global regions. A successful team member will be extremely detail-oriented, flexible with continuous process/system changes, possess a problem-solving mindset, and enjoys creating order from ambiguity.
Key responsibilities:
- Utilise case management system tools to respond to HR questions, issues, problems, and status changes within defined SLAs and quality measures
- Resolve case work via email, phone or video chat software
- Resolve cases in a professional, sensitive, and customer-focused manner in accordance with policies, procedures, and Service Level Agreement
- Escalate cases in accordance with, and as defined by HRSS policy and procedures to the appropriate team
- Assist with special projects to support the HR shared services
- Contribute to the on-going development of HR knowledge
- Collaborate with other regional HRSS teams for alignment and knowledge sharing.
- Lead efforts to document, simplify and standardise HR business processes regionally and globally.
What you'll need to succeed
- Strong customer service orientation while maintaining a high level of integrity and confidentially with each interaction
- Possess the ability to navigate complex conversations, determine needs and provide solutions that satisfy customers
- Know how to deescalate high tension situations while reassuring callers they will receive assistance with the utmost care and attention
- Ability to listen and discern the true need of our customers to determine the appropriate resolution
- Ability to prioritise workload to complete assigned deliverables within the allocated timeline
- Interpersonal skills to effectively communicate with all business contacts and handle all issues that may be sensitive in nature
What you'll get in return
Up to £30 per hour
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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