Position: Technical Author
Reports to: Engineering Manager
Location: Belfast
Contract & Permanent options
Our Vision
With our partners, we strive to be the most respected, innovative, and sustainable GSE manufacturer globally.
About Us
As a Civil Engineering firm, we have grown into a global leader in GSE manufacturing. Our relentless pursuit of excellence and innovation drives us to create specialized products, such as hi-lifts, aircraft maintenance lifts, stairs, and deicers, meeting the needs of our international clients.
Under our current leadership, we continue to invest in the industry, ensuring we provide innovative and sustainable GSE for airlines, airports, and handling agents worldwide.
Role Overview
As a Technical Author, you will be responsible for creating high-quality product documentation. This involves evaluating and analyzing complex information and translating it into user-friendly technical manuals. A passion for engineering and a commitment to delivering top-quality technical publications are essential for this role.
Key Responsibilities
- Gain an in-depth understanding of our products and services, translating complex information into clear, engaging product manuals for both new and existing machines.
- Produce and manage a variety of technical documents, including operator manuals, spare part listings, technical bulletins, and registration documentation, ensuring all are current and accurate.
- Write user-friendly technical bulletins for product modifications.
- Develop both print and web-based content that meets the needs of the target audience, transforming insights into effective user documentation.
- Evaluate existing content and implement innovative improvements.
- Generate and modify CAD models and drawings using SolidWorks 3D CAD.
- Adhere to company policies regarding statutory obligations and Health & Safety requirements.
- Comply with the company's ISO9001 Quality Management System and any future management systems.
- Perform additional duties as required by management to support business needs.
Qualifications and Skills
- Higher Education Degree in an engineering or technical discipline, or currently studying towards it.
- At least 1 year of experience as a Technical Writer/Author or in a similar role focused on technical documentation.
- Proficiency in technical and computer skills (SolidWorks, Pulse, Microsoft Office, ERP systems, etc.).
- Resilience and the ability to thrive in a fast-paced and dynamic environment.
- Excellent communication (both written and verbal), collaboration, and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Commitment to working in line with our Vision, Values, and Behaviours.