We are seeking a motivated and customer-focused IT Support Engineer for an IT Support Business South of Reading. This role is a great opportunity to work with a broad range of IT support, including helpdesk systems, remote monitoring, patching, cloud services and telephone systems. The successful candidate must possess a "can do" attitude and a customer-focused and confident manner. If you are available with short notice, please highlight this on your application.
Day to day responsibilities:
- Provide 1 st and 2 nd line hardware and software support (remote and onsite) to multiple clients
- Explain technical issues to non-technical users
- Troubleshooting and prioritising incidents
- Build, setup, install and manage all types of equipment
- Log incidents and service requests and resolve within SLA's
- Provide reactive and proactive support
- Setup and administer cloud services and telephone systems
- Update knowledgebase articles and client policies and procedures
Requirements:
- Proven experience in an IT support role
- Car driver essential
- IT based degree/qualifications ideal
- Strong technical knowledge of Microsoft 365, Windows and Mac
- Knowledge of ITIL methodologies
- Familiar with networking fundamentals and RMM and patch management systems
- Knowledge of security concepts and software
- Excellent problem solving and customer service skills
- Cloud computing and network support highly desirable
If you think you are suitable for this role, then please click 'APPLY' now!
Recruitment Note
Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.