Bodyshop Administrator / Customer Service Advisor
Newark
£27,000 OTE £30,000
- Large Vehicle repair centre
- 1 in 2 Saturday mornings 9am - 12pm Paid as overtime
- Permanent Position, Monday to Friday
- Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,
Bodyshop Administrator / Automotive Customer Service Advisor
A brand-new opportunity for a large accident repair centre has become available. If you are Interested in working with vehicles and want to work for a company which offers internal progression and recognition for hard work, then this could be a great move for you.
This position for an Automotive Bodyshop Customer Service advisor / Bodyshop Administrator is an important role within the business, as you will be the first person that all customers deal with and so delivery of a first-class service is essential.
As an Automotive Service Advisor / Bodyshop Administrator your role will include:
- Handle calls from customers who have their vehicle booked in for repair with the centre
- Deal with customers coming into site and ensure their needs are identified and met
- Deal with all administration regarding all customer claims and documentation
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests, including requests regarding vehicle repairs
- Prepare job packs
- Update Autoflow bodyshop management system as required
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
- Initiate job documentation and maintain customer records and follow-up systems
Experience Required: Automotive Customer Service Advisor / Bodyshop Administrator
- You must have an excellent customer focused service background
- Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
- You will have an excellent telephone manner and go above and beyond for all customers
- IND123
If you would like to be considered for the Bodyshop Administrator / Automotive Customer Service Advisor position then please send your CV to Rochelle at Clear Automotive or call on