IT helpdesk & 2nd Line Support - 6-month contract outside IR35 - Up to £200 per day
Location: Edinburgh
Loriens leading public sector client is looking for an IT Helpdesk & 2nd Line Support Engineer to add to the team on an initial 6 month contract.
Key Task:
Detailed and consistent 1st line call logging and a good level of first-time fixes. Maintaining your list of calls assigned to you to produce a high level of service 2nd line incident resolution when tasked, including deploying devices and asset management.
Essential Skills:
- Technical knowledge of Microsoft Windows 10 and how to build machines in SCCM. Also proficient in using Microsoft Office applications, particularly Outlook, in Office 2016 and Office 365.
- Recent experience of providing first and second line support in a large, networked environment.
- Excellent communication skills, and a confident, customer-focussed manner.
- Is self-motivated and has good inter-personal skills. Is well organised, with an analytical approach to problem solving.
- Experience of supporting smartphones/tablets, laptops and remote users.
- Experience of using an incident management software package, preferably Assyst, to record incidents and update configuration items.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.