Rewards and Benefits on offer:
- Asap Starts available
- A highly competitive basic salary
- Working for a blue-chip company with a great team-based culture.
- Permanent position from day one!
- World class training and development opportunities
- Numerous staff social events throughout the year
- 25 days holiday plus 8 bank holidays
- Enhanced pension scheme
- Company healthcare
- Wide range of employee wellbeing initiatives and benefits
The Company you will be working for:
MTrec is proudly representing our reputable and highly successful client in their search to appoint a German Speaking Customer Service Administrator as soon as possible.
You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. You must be based in Newcastle and able to work on site. We would highly recommend this role and the company to anyone with a customer service and administration experience. The role is starting asap, with full training and support provided.
The Role you will be doing:
- Delivering outstanding customer service over email and telephone
- Providing proactive and commercial account administration
- Maintaining an accurate customer database for business development purposes
- Communicating effectively and liaising with other departments to solve problems or answer customer queries
- Administering of returns and process accurate refunds
- Monitoring online payment details to reduce risk of fraudulent orders
- Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
- Booking shipping and transport using logistics providers
- Coordinating order fulfilment
- Ad hoc customer service/sales administration
About you:
- Fluent in Spoken and Written German and English
- You must have a customer service/administration background and are familiar in using CRM systems.
- You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
- You will be a great team player and you will be motivated by helping solve customers' problems.
- Experience within a professional environment preferable
- Strong MS Office and Excel skills
- Proficiency with systems
- A positive and proactive attitude
- Conscientious & hard-working
- Able to multitask and manage workload to tight deadlines
- Self-motivated
- Articulate, confident and friendly manner
- Close attention to detail
- Reliable and excellent timekeeper