Coporate distributer of fine chocolates are looking for a Customer Service Executive to work from October to Easter to deliver a great service to their customers
Monday - Friday
Hours 9.00 - 17.00
Pay; £15.00 per hour
As the Ecommerce Customer Service Executive, you will be the primary point of contact for all customers and provide an outstanding Order and Sales Support.
Must be technically minded, problem solver and always put customers at the heart of what you do
Reporting to Customer Services and Logistics Manager
Key Responsibilities
- Deploy a strategy to deliver the Best-in-Class service by developing tools and systems to enhance the customer experience with e-shop and Corporate Gifting, improve communication flow and solve challenges in the quickest, simplest, easiest way possible
- Implement processes to significantly and sustainably reduce the intensity and high volume of enquiries submitted during peak time.
- Prioritize and process customers enquiries, via email, phone, or any other communication method to provide customers with the best brand experience possible.
- Engage with customers in a friendly and professional manner while actively listening to their concerns.
- Provide support for online registration, product queries, order, and delivery updates, placing orders, delays, and changes in delivery.
- Investigate and resolve customer complaints patiently and in a timely and organized manner. Escalate process (if necessary)
Qualifications, Knowledge and Experience Required
- A genuine passion for Customer service.
- Team Player: Ability to work effectively in a group to develop productive working relationships.
- Needs to have excellent attention to detail
- Communication: Strong verbal and written skills.
- Ability to prioritize tasks and ensure delivery of results within tight deadlines.
- Ability to be pro-active, use initiative and work independently or as part of a team.
- Excellence: High level of finesse and excellence required in delivery of all tasks.