Who are Diligenta?
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary Of the Role
There is an excellent opportunity for an Incidents Service Leader to join our team in Edinburgh. In this role you will be working as a key part of the Corporate Incidents Senior Management Team to effectively manage the operational day to day activity across multi-site locations, along with oversight of our Offshore teams.
Benefits
- 33 days including Bank Holidays.
- Eligibility for an annual discretionary bonus scheme.
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
- Cycle to Work Scheme & Interest free Season Ticket loans.
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
- Apply to find out about our other benefits.
What You'll be Doing:
- Managing Incident Team Leaders and team members to deliver to agreed processes and identify process improvements, by understanding issues, making appropriate changes and recommendations.
- Effectively managing resources across the department, planning short-, medium- and long-term resource requirements and ensuring that resulting training and recruitment needs are met.
- Ensuring regulatory compliance in all we do and that Consumer Duty focus in embedded in our working practices.
- Making sure communications with own team are effective, ensuring Team Leaders and team members are aware of department progress, strategy and any process amendments or cascades.
- Delivering CI activity for new books of business migrating onto BaNCs, planning and integrating the work into the team.
What We're Looking For
Proven relevant experience in Financial Services and Outsourcing.
- Experience in client management in a commercially focussed environment,
- Sound technical and product knowledge from a Financial Services organisation, enabling the review of Impact Assessments to ensure appropriate solutions are being proposed.
- Experience of performance managing teams in a commercial environment.
- Hands on experience of leading and managing teams in a medium sized Customer Services Operation function.
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team!