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Ref: 22570
The Skills You'll Need: Fluent Mandarin, customer skills, ideally a work/academic background in banking.
Your New Salary: Competitive
Office based
Permanent
Start: ASAP
Working hours: 35 per week
Mandarin Speaking Banking Hall Customer Service Associate - What You'll be Doing:
You will deliver excellent customer service as well as promote the Bank's products and services to its customers
You will focus on business development and delivering effective and efficient customer service and also assist with the daily operations of the Banking department.
- Participate in marketing activities to achieve the targets of business development
- Act as primary point of contact for the customers and maintain customer relationship
- Liaise with branches to develop cross border business
- Process account opening applications
- Handle cash and other related duties as a cashier at closed counter
- Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank's policies
- Complete CDD files for new clients
- Develop comprehensive understanding of the internal compliance policy and procedure and maintain awareness of all other associated compliance policies and procedures
- Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
Mandarin Speaking Banking Hall Customer Service Associate - The Skills You'll Need to Succeed:
- Ideally Degree educated in Finance, Economics or other equivalent
- Experience in customer service, sales or marketing would be advantageous
- Experience in banking with exposure to areas of retail banking is preferred
- Excellent English and Mandarin communication skills
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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
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