Role: Business Support Manager
Location: Birmingham - Hybrid
Type: 6-month Fixed Term Contract
Salary: £40k to 50k
Sellick Partnership are currently looking to appoint a Business Support Manager for our Public Sector client in Birmingham.
Role Purpose:
- To lead and manage a team within Business Support Services
- To take a lead operational responsibility for operational coordination
- Main responsibilities for the Business Support Manager
Key responsibilities for the Business Support Manager:
- To ensure high quality, responsive, fit for purpose, and efficient Business Support
- To be an effective business partner, ensuring robust relationship management
- To ensure service availability is responsive to agreed standards and evidenced demand
- To ensure high quality leadership and management of designated teams
- To ensure allocated budgets are effectively managed, monitored, and compliant
- To ensure effective governance and compliance and quality approaches are established and implemented
- To lead, provide and embed a service which is responsible for investigating and coordinating queries, compliments, and complaints in a timely and high-quality fashion
- To review and identify proposals and solutions which will improve service performance, customer engagement and customer satisfaction
- To enable the resolution of governance and performance issues,
Person Specification for the Business Support Manager:
- Experience of direct planning, managing, and monitoring of resources
- Experience of successfully managing and implementing service improvements to previously agreed standards
- Experience of managing and monitoring budgets
- Knowledge of performance management principles
Please apply if you believe that you are well-suited to this excellent opportunity. For additional information, please contact Adam Rouse at Sellick Partnership. The closing date for CVs is Friday 20th September.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.