Are you a proactive and organised Supporter Care professional looking for your next challenge? Do you have good working knowledge of database systems and MS Office skills?
We are seeking a Supporter Care Coordinator used to handling a busy workload and who enjoys providing excellent customer service.
About the Role:
As a Supporter Care Coordinator, you will be the first point of contact for supporters and provide exceptional customer service across multiple charity brands. You'll handle enquiries, process donations, update supporter information, and ensure that every interaction is handled with care.
Key Responsibilities:
- Be the first point of contact for supporters via email, phone, and post, offering excellent customer service.
- Manage a variety of supporter enquiries, ensuring all are addressed within a 48-hour timeframe.
- Collaborate with internal teams to improve the supporter experience, sharing insights and ideas.
- Process donations, set up direct debits, and ensure timely acknowledgement of donations.
- Build strong relationships with internal teams and external suppliers, ensuring high standards of supporter care.
Key Skills and Experience:
- Experience delivering outstanding customer service in a fast-paced environment.
- Ability to handle sensitive enquiries and complaints with professionalism.
- Strong IT skills, particularly in using databases to manage customer relationships and record information.
- Knowledge of Raiser's Edge or similar.
- A motivated, adaptable, and collaborative team player ready to take on new challenges.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.