Permanent role - Banking Operations Manager (Fund) / Banking Fund Operations Manager - Hybrid /Liverpool
- Role: Banking Operations Manager (Fund) / Banking Fund Operations Manager
- Location: Hybrid/Liverpool (3 days in the office)
- Job type: Permanent
We're seeking a future team member for the role of Manager, Fund Operations to join EMEA team. Our client's company provides a broad range of financial business solutions to investment banks, broker-dealers, wealth managers, financial planners and advisers across EMEA. We provide sophisticated front-end technology and flexible middle office capabilities with execution, settlement and custody services. These are supported by a robust regulatory and compliance framework with dedicated client asset experience and expertise. This role is located in Liverpool and hybrid working.
Responsibilities
- This role is responsible for the management of an operational team dealing with Fund related activities. The role requires both hands on management and strategic planning. Responsible for Fund Account Manager Openings, Fund Manager AML Due Diligence, Share Class Conversions and the management and maintenance of an internal platform service.
- Responsible for resource allocation and for ensuring projects are on schedule and to budget.
- Provides a consistent client service level model and ensures that all service levels are consistently satisfied or exceeded.
- Develops policies and processes to ensure the volume of work produced meets product/service standards and exceeds quality standards. Identifies and implements process improvements to improve the experience for all stakeholders
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Sets departmental budgets and conducts resource planning. Develops business plans for team/group operations.
- Ensuring all client queries received by the team are reviewed and resolved in line with expectations and ensuring delivery of a high level of client service both internally and externally.
- Maintain departmental control models, produce MI and monitor KRIs to ensure they are up to date and reflective of processes to ensure regulatory breaches are minimised.
- Ensure all tasks and duties that fall within the team's responsibility are completed in a timely and accurate manner. Escalation of any material issues.
- Co-ordinate testing and ensure test scripts are up to date and reflective of live process, plus support of software releases
- Keep up to date with industry developments and changes.
- Undertake projects or tasks as required
- Any other duties as required
Essential skills:
- Experience of managing teams
- Direct experience of dealing with a wide range of employee relations activities
- Strong operational experience in a related financial services discipline
- Strong systems skills/ability to define MI/ manipulate data (ideally intermediate+ Excel)
Please feel free to contact myself - Daisy Nguyen at Gibbs Hybrid for a confidential chat to know more details about the role.
Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.