Adecco's specialist Property Services Division are proud to have been commissioned to partner with the fantastic RE:GEN Group to assist them in recruiting a permanent Head of Customer Experience.
Job Purpose
The Head of Customer Experience will work ?c?losely with the Director of Customer to shape and deliver a proactive, inspiring customer service strategy across RE:GEN Group.
This role is all about creating a standout experience ?- one that goes beyond the expected to meet both everyday ?operational needs and long-term ambitions of our? clients and their customers.
We're looking for a bold, forward-thinking leader who's not afraid to challenge the status quo and take ownership of decisions that truly move the needle. From shaping strategy to driving real-world results, this is a unique opportunity to make a lasting impact ?- whether you're from within the sector or bringing fresh perspective from outside it.
Experience & Skills
- Relevant qualification in customer service or management, or equivalent experience.
- Evidence of ongoing professional development.
- Proven experience working in a customer service environment at a managerial level or above.
- Experience with customer systems including, but not limited to CRM and feedback platforms.
- Clear and credible communicator with the ability to speak about new and current practices at all levels through multiple methods and channels combined with high levels of emotional intelligence.
- Able to demonstrate problem-solving, analysis, reporting, and adaptability skills in a fast-paced environment.
- Team player - to ensure the implementation of joined-up services to the Group and ability to coach & support colleagues.
- Up-to-date knowledge of customer service practices, concepts, and themes including customer relations issues.
- Good interpersonal and influencing skills.
- Able to demonstrate a solution-focused, can-do attitude in a customer-focused service delivery team.
- Able to plan and prioritise, using own initiative to meet deadlines and customer expectations.
- Able to build rapport and relationships and establish confidence and credibility in the service offer being delivered.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), Adobe Acrobat, and document formatting tools.
Salary & Benefits
- Competitive salary
- £6,000 Car allowance
- 33 days holiday
- Performance related bonus scheme.
- Pension contribution scheme.
- Life assurance scheme.
- Private healthcare available.
- Access to wealth management advice.