Temporary Customer Service Associate – Aldgate London - £13.15ph – Full time.
Weekly pay - PAYE – Immediate start
Our client, a market leading property and real estate client are rapidly growing and looking to recruit for experienced Customer Service Associates for their exciting and fast-paced Student Accommodation sites throughout the summer months.
The aim of your role will be to provide successful support to the day-to-day management of the site and its community.
Job responsibilities:
- Front of house service – delivering all aspects of customer service – exceed and anticipate resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with company procedures.
- Work as part of a team, supporting and respecting team members and delivering exceptional resident living.
- Provide seamless post/parcel service to include sorting and distributing, keeping post room organised and tidy.
- Monitor email inbox and respond accordingly.
- Complete administrative tasks including logging maintenance requests, filing, updating database.
- Undertake marketing activities such as leafleting, attending open days etc.
- Ensure Health & Safety of the building/residents – check fire alarms, ensure reception is not left unattended.
- Assisting residents when moving in/out: helping with luggage, setting up rooms/apartments
- Carry out sales and leasing activities: viewings/follow up enquiries.
- Chase outstanding rent arrears.
Key skills:
Experience & Skills:
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Strong relationship building and influencing skills.
- Culturally aware with the ability to adapt style and communications to suit audience.
- Friendly and approachable.
- Proactive with a can-do attitude.
- Good team player.
- Excellent verbal and written communication skills.
- Excellent organisation skills with the ability to multitask and prioritise.
- Numerical skills necessary to complete the above activities.
If interested and have suitable experience, please apply now or call Olivia on .
(Ritzrecempbus)