Reed have partnered with a family run company based in Warmley, South Glos to recruit a Customer Service Administrator on a full time, permanent basis.
The Customer Service Administrator will be motivated, organised and dedicated to delivering an outstanding customer experience from the start.
Demonstrating a keen attention to detail you will be working as part of a team, making and receiving calls, to book in appointments for engineers to attend faults/ defect works for a diverse range of customers and Builders in the South West region.
Hours: 37.5 hours per week, Monday – Friday, on a rota with the other team between the operating hours of 8 and 5.30.
Duties:
- Receiving inbound calls regarding a range of general enquiries including the booking in of works and providing updates
- Logging jobs accurately on CRM including sending text messages via the system
- Checking of internal dashboards daily, ensuring the information is accurate and up to date along with any client specific spreadsheets as necessary
- Liaising with engineers, providing relevant information to them to ensure the job can be completed first time and within the service level requirements
- Ordering of parts as required
- Preparing quotations for clients and customers as and when required
- Actively promoting range of products when booking in appointments
- Dealing with customer/ client complaints giving a first call resolution at all times and escalate in line with company procedure
- Attend management review meetings as and when required
- Adhering to company principles and values
About you:
- Strong Customer Focus ensuring always do the right thing for the customer
- Previous experience in a customer focused environment and dealing with high volumes of calls both inbound and outbound
- Demonstrable experience of working within a structured process
- Excellent IT Skills (MS Word, Excel and Outlook)
- The ability to work well as part of a team and individually
- Have a can do attitude.