This role as a Customer Service Agent is an opportunity to join an industrious team within the Industrial / Manufacturing industry, providing first-class service to a diverse range of clients. The successful candidate will be an effective communicator, able to handle customer queries with proficiency and a positive attitude.
Client Details
Our client is a well established business based in Margate looking for an experienced Customer Service Agent to join their busy team!
Description
- Manage and resolve customer inquiries in a timely and effective manner.
- Maintain a high level of product knowledge to provide accurate information to clients.
- Work closely with the team to meet customer service goals.
- Record customer interactions and transactions, noting details of inquiries and actions taken.
- Regularly provide feedback on the efficiency of the customer service process.
- Participate in team meetings and training sessions.
- Ensure customer satisfaction and provide professional customer support.
- Contribute to the achievement of the department's overall objectives.
Profile
A successful Customer Service Agent should have:
- Previous customer service skills
- Excellent communication and interpersonal skills.
- Proficiency in using computer software and customer relationship management systems.
- A strong understanding and commitment to customer service.
- The ability to work as part of a team.
- A proactive approach to problem-solving.
Job Offer
- An estimated salary range of £24,300 - £27,000 per annum.
- A supportive and collaborative company culture.
- Opportunities for professional growth and development within the Industrial / Manufacturing industry.
- A convenient and vibrant location in Margate.
This Customer Service Agent position offers a unique opportunity to advance your career in a thriving and supportive environment. We encourage those who believe they meet the outlined criteria to apply.