Senior Claims Services Specialist - Vendor
Manchester
Negotiable Salary + Excellent Benefits
Role Summary
Responsible for managing services delivered by external service providers to the company. Acting as a key point of contact for vendors and the company internally, defining business goals and measurements with the vendors, building and maintaining strong relationships, and measuring / monitoring vendor performance to drive continuous improvement.
Key Responsibilities
- Negotiating contracts, managing vendor relationships, and identifying outsourced service providers.
- Measuring and monitoring outsourced claims provider performance (incl. TPAs and broker delegations).
- Executing contracting and oversight efforts for claims delegation, working collaboratively to assist in the development and delivery of meaningful metrics and management reports.
- Coordinating audits of delegated claims providers.
- Leading the development and management of Statement of Work (SOWs), Requests for Proposal (RFPs), Contract Change Management, and Standardized Rate Cards.
- Partnering with Line of Business owners on vendor initiatives centered on higher utilisation of preferred vendors and education of Adjusters.
- Serving as a primary conduit between vendors and internal stakeholders.
- Troubleshooting performance or contractual problems.
- Ownership of and execution of remediation plans to ensure that they are followed through to conclusion.
- Proactively evaluating the marketplace to identify innovative vendors, services, capabilities, and methodologies for deploying vendors.
- Establishing objectives and metrics, ensuring that vendor performance meets expectations and standards.
- Having the potential to build out and oversee a team of vendor professionals with full management responsibility.
- Negotiating contract terms and service level agreements with vendors, including renewals and renegotiating contracts, if required.
- Acting as the business lead or subject matter expert for vendor projects and initiatives, including monitoring project progress and responding to issues.
Key Requirements
- Previous experience of overseeing vendor partners, with senior level knowledge of the vendor management process, and a proven track record of building, developing and managing service delivery and support teams.
- Excellent knowledge of contract administration, insurance principles & practices, and varied market drivers.
- Knowledge of cost containment and the ability to develop / present complex cost benefit proposals, and to reduce expenditure without impacting service.
- Strong understanding of third-party risk management, governance framework, and claims practices and procedures.
- Excellent interpersonal, presentation and communication skills (verbal and written).
Keywords: Claims Vendor Management; Claims Service Specialist; Claims Vendor; Vendor Management; London Market; Lloyd's Market; Lloyd's Syndicate
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