Our well-known client based in Great Baddow is looking for a Customer Service Advisor to join their team on a full-time basis working Monday to Friday 9am-5pm.
This is a fantastic opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.
As one of our Service & Complaints Advisors you will be reporting directly to the Customer Service Team Lead.
Responsibilities will include but are not limited to:
- Responding to customer enquiries at the first point of contact from a variety of channels including, phone, email, web, and internal systems
- Taking client bookings
- Work closely with the transport planners to ensure customers are getting the service they have been promised
- Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate
- Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer
- Provide reactive and proactive support to increase customer retention
- Ensure all missed calls are followed up
- Provide ETAs and servicing history to customers when requested
The successful candidate will have at least 1 year experience working within a customer service environment, excellent communication skills, the ability to use own initiative, work well under pressure, be organised, efficient and able to multi-task. Office experience is preferred but not essential.
A car driver is essential due to their remote location, closest public transport is 2 miles away.
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking