Planner/Scheduler role
Temp to perm
Fully office based, 8-5pm
Responsibilities:
Resolve customer queries effectively, owning queries from start to finish across all channels: phone, email, webform, face to face and social media within service level agreements
Support customers to access our services online
Triage all jobs raised in line with contractual scope to define and allocate the correct service level
agreements
Ensure that booked appointments are met by monitoring daily work volumes and ensuring efficient use of resources, recording competed tasks appropriately within service level
agreements
Ensure operatives have the ability to perform jobs to an optimum level with the correct timings and
trades being applied
Ensure that all tasks for operatives and subcontractors (emergency and routine) are allocated with an agreed appointment
Ensure that the volume of complaints is reduced by resolving issues first time
Manage all activities on CRM, ensuring all information is up to date
Support other teams with writing of block letters and other administration
Work collaboratively with other teams to address and resolve job related issues such as missed appointments, escalating to an appropriate supervisor where appropriate
Demonstrate a good understanding of GDPR and data requests.
Please apply to be considered.