We are looking for a CRM Campaign Manager to join our team at our Head Office. You will join us on a full-time (37.5 hours per week), permanent basis.
About the CRM Campaign Manager role:
Creativity is Hobbycraft's reason for being, so when you join our fantastic team, you will be surrounded by like-minded imaginative people. If you are a CRM or digital marketing specialist with a love for numbers and excellent organisational and people skills, this could be the role for you!
As the CRM Campaign Manager, you will lead the execution and optimisation of our CRM campaigns in email, app notifications and other new comms channels. You will also lead and develop your team of designers and be a key contributor in the team that develops and delivers core activity and strategic CRM plans.
In doing all of this you will work closely with a knowledgeable and supportive team, enabling you to perform to your best and learn and develop further skills and knowledge as you go. Reporting into the Senior CRM Manager you will sit within the team responsible for customer acquisition and retention.
This is a fast paced and creative environment where your ability to work at pace, make commercial judgements and adapt to change will be valued.
This is a full-time role, working 37.5 hours. Our core business hours are Monday to Friday – 9am to 5pm but we have a flexible approach to start and finish times.
Our hybrid working model is 3 days in the office, 2 days working from home.
What we're looking for in our CRM Campaign Manager:
- A proven background in briefing and executing email or digital marketing campaigns
- Customer focussed with a proven track record of considering customer segments and insight and applying this knowledge to marketing campaigns
- Experience in leading a team, either direct reports or in a project scenario
- Strong organisational skills – able to plan and allocate resource for multiple campaigns and projects of varying complexity
- Strong interpersonal and communication skills with the ability to work as part of a team and with senior stakeholders
- Analytical, numerate and results orientated with good commercial judgement and KPI understanding
- Proven reporting skills and experience using reporting tools and Excel
- Ability to assess creative against commercial goals and campaign objectives
- Ability to work at pace and adapt to change in a fast-paced retail environment with tight deadlines
- Self-starter with bags of initiative and enthusiasm
What can we offer our CRM Campaign Manager?
- 25% Discount Card for Hobbycraft Stores and Haskins
- Free Onsite Parking
- EV Charging Point
- 33 days holiday inclusive of Bank Holidays with an increase each holiday year
- Birthday Day Off
- Hybrid Working
- Flexible start and finish times
- Company pension contribution – up to 4% contribution
- Employee Assistance Programme provide by Retail Trust
- Cash Health Plan with Health Shield
- Discounted gym membership
If you have the skills and experience we are looking for, click 'Apply' now to be considered as our CRM Campaign Manager- we'd love to hear from you!