Location: Canary Wharf
Contract Type: Permanent/ Part time
Salary: £13,500 for part time
Hours: 15 hours per week (07.30-12.30 Monday to Wednesday)
Are you looking for a role that will develop your technical, logistical and customer support skills?
About Us
Learning Tree helps others learn new skills and technologies by delivering award winning IT training, certification and management training. More than 65,000 organisations around the world have trusted us to develop the leadership and critical skills of 3 million professionals worldwide.
The Role
You will be on the front line supporting our clients attending courses virtually and in person. This critical role also works directly with our Learning Consultants who deliver courses from our office in Canary Wharf. You'll ensure the facilities and equipment are in good working order and that all courses are delivered to a high standard.
You will be the first-line escalation for all tier 1 IT, technical and facility issues, resolving them swiftly and efficiently, whilst continually identifying ways to improve the service we offer. You'll demo and prepare equipment and act as on-site escalation for IT and tech issues as well as troubleshooting problems for clients joining courses remotely.
Learning Tree are committed to delivering quality solutions to retain clients and build relationships and your role will be pivotal to ensuring we deliver a top-quality product and service. You'll have the opportunity to work with a wide range of organisations and consultants from global corporations to small charities. The changing operational environment will give you a unique insight into different industries; from customer preferences to product innovation, from external factors to logistical hurdles, there is always something different to challenge you. In this role you will enhance our service and product whilst incorporating our existing high standards.
What You Will Bring
With your experience in a public, customer-facing role, you'll bring a commitment to quality, frontline support. You will have experience of planning, troubleshooting and innovation. Whilst training will be provided, you'll also have a good understanding of Windows OS, MS office and online conferencing platforms.
You'll liaise with our service-managed office provider for facility related issues and work as the front-line support for clients and Learning Consultants, so the ability to interact productively, confidently and effectively is essential.
To ensure you can troubleshoot problems, you'll be organised, decisive, detail-orientated and able to multitask under pressure. As someone who is habitually punctual, and flexible, you'll be a team player but equally comfortable working independently.
About the Team
As Operations Assistant, you'll be part of our specialist technical team as part of the wider Operations team. You will also support admin and data for the Learning Consultant relations team, helping to maintain our organisational working relationships with the instructor community via efficient and effective planning.
Your new team will help you get to grips with your role and will be keen to show you the ropes and share their knowledge. Teamwork is one of our core values and we're proud of the fantastic culture we have built that encourages success, a friendly atmosphere with everyone working towards the same goals. We feel sure you will love being part of this welcoming team. Learning Tree is an enjoyable place to work where your hard work will be recognised and rewarded.
The Package:
The salary for the Operations Assistant role is £13,500 for 15 hours per week.
Because this role is pivotal to the support of our Learning Consultants and clients while they attend our on-site courses, you'll be based at our fantastic offices in Canada Square, Canary Wharf. You'll be working 07.30-12.30 or 08.00-13.00 depending on requirements, Monday to Wednesday. These are our busiest days for in-person support.
Here are just some of the things you can expect when working as part of our team:
- Free Learning Tree courses for you and your family
- Pension, private health insurance, group life insurance, group income
- protection
- Discounts, cashback and savings on instant vouchers at high street
- retailers
- Fantastic employee recognition and milestone anniversary programme
- Employee Assistance Programme and wellness hub
- 23 days annual leave entitlement rising to 27 with service, plus bank
- holidays and 3 Company days over Christmas on top (pro rata for part time)
- Generous annual leave allowance, pension scheme, life assurance, access
- to an employee assistance programme, wellbeing portal and discounts on goods
- and retail vouchers and cash back on purchases from eating out, entertainment,
- supermarkets, clothing and travel.
What next
We want to build a diverse, inclusive and authentic workplace so if you are excited about this role, we encourage you to apply if you think your attitude and values are a fit. Please use your cover letter to explain why you think you are a great fit.
We are committed to fostering a diverse and inclusive workplace where we value, respect, and encourage our people to be their authentic selves. We value the differences our employees bring to Learning Tree and believe that is a big part of what makes us who we are. We have an active Diversity, Inclusion, Equity and Belonging Council, run by employees for our employees.
You may also be interested or have experience in the following: IT support technician, tier 1, Information Technology, IT Coordinator, learning and training, operational support, customer service, project planning, administration.
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