We have an exciting opportunity available for a Inside Sales Operations Manager tojoin our Liverpool centre**.** You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.
CMA CGM SSL INEUR, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport.
CMA CGM SSL INEUR's door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road, and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.
CMA CGM SSL INEUR is also a European leader in sustainable transport thanks to its fleet of LNG-powered vessels and trucks.
The Role
As our Inside Sales Operations Manager, you will lead the CMA CGM Short Sea Lines (SSL) Inside Sales team, working in close partnership with the UK Head of Sales for the CMA CGM SSL business and wider SSLteam (e.g. Business Development Managers, Customer Care and Trade teams).
In leading the Inside Sales team, you will coach and mentor the team whilst supporing them in the delivery of customer-centric daily operations, acting as an escalation point where necessary and ensuring the teams have the knowledge and tools necessary to deliver the best possible service for our customers and internal stakeholders.
Your responsibilities as our Inside Sales Operations Manager will include:
- Manage inside sales/sales support team daily, understanding specific requirements and specialities for the customers and their cargo.
- Supporting the Had of UK Sales and wider management team with regular reporting on sales pipeline, quality and delivery.
- Build internal and external relationships to support the continued growth of the business.
- Work closely with the Business Development Managers (BDM) to ensure they are provided with leads for potential growth in business or new customers.
- Demonstrate the ability to manage upwards to create the relationships needed to secure new business opportunities.
- Close collaboration with UK Trade Manager for local direction setting and objective.
- Provide effective communications to customers to ensure they are fully updated with any relevant schedule changes, news or events that are happening in the Short Sea market that involve CMA-CGM SSL.
To become our Inside Sales Operations Manager, you'll need:
- In-depth knowledge of short-sea shipping industry would be a big advantage
- Demonstrated experience in sales environment (experience within Short Sea and/or Logistics industries would be a particular advantage)
- Excellent negotiation skills, with the ability to grow and develop business
- Proven experience of leading and man.aging a team, encouraging a culture of high performance and engagement
- Technical skills in developing specialist supply chain networks
- Excellent analytical skills, with demonstrable experience of working with systems to extract and interpret sales data
- Front-line account visit experience
- Excellent communication skills, with the ability to communicate effectively at all levels including senior leadership.
- Proven business development skills ie, sales and marketing planning
- Adaptable, flexible and solutions-driven with sound decision-making skills
- Excellent organisation skills, with the ability to manage multiple priorities and work to deadlines
- Strong presentation skills
In return, we will offer our Inside Sales Operations Manager:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Inside Sales Operations Manager role, please click ‘apply' now! We would love to hear from you!