Ecommerce Support Agent
Location: Tachbrook Park, Warwick
Type: Permanent, Full-time, Hybrid - 4 days on site
Salary: £23,400 - £25,000 (Dependent on experience)
Are you passionate about customer service and looking to make a real impact? Join our team as an Ecommerce Support Agent, where you'll play a crucial role in supporting customers and promoting our wide range of products. In this role, you'll work closely with internal teams and external partners to ensure a smooth and efficient customer experience.
Key Responsibilities:
- Provide professional customer service and support via phone and email.
- Resolve order-related queries, handle refunds, and follow up on deliveries.
- Liaise with dealers to ensure prompt order fulfillment and re-scheduling as needed.
- Manage administration tasks related to customer orders.
- Continuously suggest improvements to enhance customer satisfaction.
What We're Looking For:
- Exceptional communication skills and a customer-first mindset.
- Strong organizational skills and attention to detail.
- Ability to work well under pressure and meet deadlines.
- Proficient in IT systems, with fast and accurate keyboard skills.
- Background in customer service, credit control, or sales ledger.
- Problem-solving ability with a proactive approach.
- Team player with a positive attitude and a flexible mindset.
What We Offer:
- 25 days annual leave + 8 bank holidays
- Option to purchase additional holidays
- Private medical insurance
- Company pension scheme
- Life assurance
- Staff discounts on gas
- Exclusive shopping discounts
Working Hours: Monday to Friday, 08:30 – 17:00
For a full list of our benefits visit: https://about-us/careers