Business Division: EQ Retirement Solutions
Business Function / Department: Data Services
Job Title: Data Processing Team Leader
Reporting to (Job Title): Head of Data Processing
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
In the role of Data Processing Team Leader you will develop, lead and motivate a team to process all data interfaces including monthly employer HR/Payroll to pension administration system interfaces and managing data projects. Development and delivery of a customer focused service to meet or exceed agreed targets. Responsible for identifying and implementing efficiencies and improvements to service delivery and data improvement plans. Responsible for reviewing, planning, controlling and developing procedures and structures to deliver the services. Ensure that teams understand deliverables, performance is measured and appropriate feedback is provided. Create and maintain an environment where team members feel valued and receive regular constructive feedback. Responsible for agreeing, managing and the achievement of budget and expenditure targets. Develop plans to ensure Employers & HR/Payroll interfaces continuously improve their data quality. Manage the monthly BAU processing cycle and ensure the compliance model is adhered to. Ensure interface improvement plans are coordinated and relevant stakeholders are included.
Core Duties/Responsibilities
- Manages and owns interface processes
- Manages all assigned systems bulk processes
- Engagement with employers and payroll suppliers (shared service providers) to improve the quality of data loaded onto the pension systems and the usability of data validation reports sent to employers
- Manage data related projects from outset to solution
- Contribute to managing delivery of data improvement plans
- Responsible for standardisation, documentation and continuous process improvement ensuring that processes remain fit-for-purpose and contribute to the delivery of the MyCSP balanced score card
- Developing and managing the systems interfaces and data team capability
- Provides Tier 2 support for interface incidents
- Develop and maintain a management view of all employer interface issues and review with your line manager on a monthly basis.
The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviours:
- A track record of managing a team responsible for processing high volumes of sensitive data to demanding quality and time constraints
- Excellent client management skills
- Incident, Problem and Change management experience
- Proven process driven approach & experience implementing continuous improvement
- Technical awareness
- SLA monitoring and reporting
- Excellent line management
- Excellent communication both written & verbal
- Excellent time management & organisational skills
- Employee Appraisal experience
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks