Reader Assistants x 3
£27,200 - £28,738 (Includes London Allowance)
London
2 x 0.8 FTE - 28 hours per week - Salary pro rata to £21,760 - £22,990
1 x 1 FTE - 35 hours per week
Predominantly evening shifts to 11.30pm and weekends
Sue Hill Recruitment are delighted to be working in partnership with a Higher Education institution who are looking to recruit 3 x Reader Assistants to cover evening shifts and weekends due to expansion of their teams
These are Grade 4 roles that cover evening shifts until 11.30pm and weekends.
The post holder will be expected to work flexibly to deliver a range of core tasks in support of the front-of-house services in the library. The post holder will contribute to the development of outstanding reader services for all those who use the library, with a strong focus on providing excellent customer service.
Reader Assistants provide excellent customer service and support the effective delivery of Library services to researchers, students and visitors, so you will need to have solid customer service focus with excellent attention to detail as well as a strong work ethic and a willingness to learn.
As part of a team of Reader Assistants, the post holder will be responsible for planning and prioritising their work and, where appropriate, the work activities of a team ensuring that targets/deadlines are met. They will also be required to propose and implement improvements to current working methods/practices.
Main Responsibilities
- Clearing, tidying, sorting, shelving and re-shelving material throughout the library
- Work on all Library service points in line with service need providing excellent
- Receive and answer queries from Library users in person or remotely, guiding users as required to the appropriate physical or electronic resource or referring complex enquiries to other colleagues as required, including to the Access & Discovery and Special Collections teams.
- Assist and source learning materials for Library users requiring assistance, in line with student SIPs and Library policies.
- Process inter-library loan requests, DCS requests and contribute to digitisation projects e.g. scan and photocopy items
- Participate in Library tours, induction visits and general user education as required.
- Participate in and contribute to the planning and execution of collection management projects in all areas of the library collections, including fetches from the collections, withdrawal, relegation and weeding of the collections, and stock moves in the library and to off-site locations, inventory and weeding
- Collate statistics as required and to prepare simple reports based on those statistics.
- Update library catalogue and produce basic reports on items shelved.
- From time to time, this post will be required to undertake any other duties asked for, as appropriate within their competence, by section managers and team leaders, and the Director of the Library. For example, providing cover for a student facing service-desk, and undertaking evening and weekend duties.
General
- At all times carry out their responsibilities with due regard to the institutions respect statement and adhere to and promote the Equality and Diversity policies
- With support from the Health & Safety Manager, act as a Departmental Safety Representative in accordance with the institutions Health & Safety Policy, including managing the Department's risk assessments (such as Display Screen Equipment, Overseas Travel, etc.), encouraging staff to undertake mandatory health and safety training, assisting in the recruitment of first aiders and fire wardens and acting as a first point of contact for staff on any health and safety concerns
- Ensuring that policies and procedures relating to health and safety at work are adhered to at all times. In addition, ensure professional and quality service standards are maintained and applied for the benefits of staff and students in the library directorate
- The post holder must carry out their duties in line with the requirements of the Data Protection Act and other regulatory frameworks
- The post holder must abide by the requirements of the institutions IT policies
Person Specification:
- Strong Customer Service ethos
- Effective communication and interpersonal skills
- Effective planning, organisational and prioritising skills including ability to respond to changing pressures or requirements
- Supportive and co-operative team worker
- Ability to work independently
- A pleasant and helpful manner when dealing with users
- Effective communication and interpersonal skills
- Numeracy to carry out efficient shelving
- Ability to lift boxes, manoeuvre large trolleys and shelve above head height including heavy and outsize items. The role involves some lifting and carrying
- IT Literacy: A demonstrable ability to use and adapt to the use of digital devices applications and services.
- Experience of library software advantageous (Library Management Systems, Digital Resources Management System, Archive Records Management System, and Unified Discovery Layer among others)