Summary
Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.
Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible.
Salary: £11.50 per hour
Contract: Fixed until August 2025
Interviews: 27th September
This role will cover busy periods here at Hardcastle Craggs over the summer and Easter periods. The role will also also back fill holidays.
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
The role is based at the unique Hardcastle Crags around Gibson Mill.
You will be joining an existing team of facilities Assistants, and will be in post to help provide additional support during the busy school holiday periods, as well as busy weekends.
Main aspects of the role include welcoming visitors to site,
This role will sometimes involve lone working, but you will be supervised by a manager on site throughout the day and through radio contact.
You will be working outdoors a lot of the day and includes keeping the site tidy, lighting fires in the winter, staying on top on the Bo mass boiler and small maintenance tasks around the Mill.
What you'll be doing
As the Facilities Assistant, you'll assist with the day to day cleanliness and presentation the National Trust's buildings and outdoor spaces. You'll turn your practical hand to all sorts of cleaning and minor maintenance ensuring all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries.
Duties such as cleaning, sweeping and litter picking will form a core part of the role, both inside and outdoors. You'll ensure the highest standards of customer service across the area by always implementing a ‘customer comes first' attitude. General maintenance work and helping within other teams will also form part of your role.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for
You'll be;
- Helpful & Friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- A team player, but also can work on your own initiative
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.