A fast-growing Carbon and Energy consultancy are looking for a Head of Cost Recovery Services to join their team. As the Head of Cost Recovery Services, you will ensure the delivery of high-quality services, and ensure the correct processes and procedures are in place, ensure clients are being accurately billed by their supplier, and help support clients journey to net-zero status. To be successful in this role you will need experience working within an energy bureau team, have experience of co-ordinating and managing operational functions, and have previous experience in the energy broker / consultancy sector. Sounds like you, apply for the Head of Cost Recovery Services role today!
Key responsibilities:
- Manage a multitude of bureau, validation & cost recovery services the company offer to clients
- Manage relationships with third-party service providers
- Manage the expectations of clients through customer feedback and SLA's
- Analyse data outputs and draw insights from this analysis to drive data-led energy strategies
- Identify and lead projects to realise additional revenue streams for the business
- Working with our sales and account management teams to ensure robust client onboarding
- Work closely with senior management team to help develop our service offering
- Report department results and activity to senior management via structured KPI's
- Manage the relationship with the company's system developers to ensure the system remains best practice and market-leading
Skills and experience required:
- A strong understanding of energy billing is required.
- Detailed knowledge of utility bills and factors within them
- Understand all elements on electricity, gas invoices, including the ever growing non commodity costs.
- Ideally worked for a utility supplier, brokerage or consultancy
- Problem Solving - adapt to an ever-changing environment and reacting to meet challenges
- Analytical with ability to interpret information from numerous sources and present in reports
- Up to date with all aspects of bill validation and cost recovery.
- Strong communication and great customer service skills and experience
Ref: 14803
Role: Head of Cost Recovery Services (Bureau service, bill validation)
Location: South Manchester (Hybrid working 2 days working from home)
Salary: Up to £60k depending on experience