Job Description
We are looking for a highly motivated
Customer Service Advisor
to complement our fantastic team in our Lettings Support Center based in Spalding, Lincolnshire, PE11 1BG.
As our
Customer Service Advisor
you will provide
property management
and
tenancy administration
support services to branches, landlords and tenants.
What's in it for you?
- £22,400 (depending on experience, plus an additional £1,000 once qualified)
- Support in training towards ARLA – NFOPP qualifications
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
- Understanding of operations within an estate agency business
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a
property management
and
tenancy administration
support
service to branches, landlords and tenants. You will co-ordinate safety checks, liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards & provide support to the branch network.
Skills and experience required to be a successful Customer Service Advisor:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail orientated
- Organised and able to prioritise workload in a fast-paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Additional Benefits:
- Company events
- Company pension
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Wellness programme
Our existing
Customer Service Advisor
team comes from a diverse range of backgrounds including
Customer Support, Call Center, Retail, Hospitality, Leisure and Care sectors
Connells Group (known locally as
William H Brown
) – one of the largest and most successful estate agency and property service providers in the country – Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country's largest sellers of new homes, and is committed to delivering the highest levels of customer service.
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