- complaints handling
Complaints Handler
Location: Hybrid / Bracknell
This position will require you to work half a week from home and half a week in the offices based in Bracknell
Salary: £30000-£33000
Hours of work: 37 hours per week – 8.30m to 5pm
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Bracknell
Our client is looking to recruit Complaints Handlers / Customer Relations Officers to join their busy team.
As a Complaints Handler /Customer Relations Officer you will be responsible for:
- Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
- Respond and resolve customer complaints and escalations.
- Liaise with internal departments and third parties to manage the enquiry with professionalism.
- To provide a solution to customers within satisfactory timescales
- Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
- Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
- To respond to customers' needs in person and via email.
The Ideal Complaints Handler will have/be:
- Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints.
- Excellent English skills with strong letter writing skills.
- Confident, and if necessary, authoritative on the phone.
- Strong interpersonal and influencing skills.
- Ability to prioritise workload.
- Work independently as well as part of a team.
- Strong customer service and telephone skills.
- Good negotiating skills.
To be considered please submit your CV asap.