- Trade Floor Support Engineer (2nd/3rd Line)
- London - Onsite 4 days per week
- 6 month contract
- Shifts fall between 07:00 - 22:30
- On call 1/7 weeks.
- Inside of IR35
- £300 per day
My client, a large Bank, is looking for a Trade Floor Support Engineer to help them on their trade floor with 2nd & 3rd line hardware & software queries.The ideal candidate will have extensive Trade Floor Support experience with Bloomberg, Reuters. There is an option to work OOH work.
Please note, this role is onsite 4 days per week.
Responsibilities:
- Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user's expectations.
- Help onboard New Joiners and carryout ad-hoc desk moves as and when required
- Provide 1st -3rd Line Support with all Software and Hardware related issues
- Provide Market Data support
- Provide Mobile Device setup/support
- Carryout Desk moves (intraday and OOHS)
- Ad-hoc testing out of hours
- Liaise with 3rd party vendors to resolve issues.
Knowledge/Experience required
- Solid Trade Floor Support experience
- Experience supporting Market Data applications such as Bloomberg, Reuters in a Trading Floor environment
- Experience of mobile device support including iPhones and iPads
- Knowledge of using Microsoft SCCM Console is desirable
- Knowledge of using ServiceNow ticket system is highly desirable
- 2/3 years of FO application support experience within Rates/Credit/FX desks
- Exposure of working with traders and sales
- Desirable knowledge of any of the FO trading systems like Murex and/or ION
If you are available and interested please apply today!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.