This role requires an active DV Clearance to apply
Responsibilities:
- Part of the WAN/LAN Operational Support Team particularly the Bespoke Engineering Team (BES).
- Responsible for providing a high level of support and advice to all of the BES user community.
- Takes ownership of incidents and progresses them through to resolution.
- Investigate service improvements and make recommendations based on these investigations.
- Able to work in a team or on their own with no or very little supervision.
- Produce and present service reports using tools available.
- Perform known, existing implementation solutions, return to baseline configuration of routers and switches if and when required.
- Able to take ownership of more complex issues to a 3_rd_ Line level.
- Escalates to Management where required.
- Well established, self-sufficient team member.
- Participate in overtime where required.
- Ability to work at short notice (within reason) when required.
Your transferable skills and experience:
- Working understanding of Serial Networking Technologies. Training for Bespoke Technologies will be given 'in house'.
- Ideally hold certifications in Networking technologies.
- Minimum of two years commercial networking experience.
- Good knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, x21, x25, RS232 routing, voice, switching and subnet addressing.
- Strong in-depth knowledge of networking hardware. Experience of network implementation work.
- Working knowledge of ISDN, VPN, Broadband solutions.
- Experience with network monitoring and troubleshooting tools.
This role will require you to become security cleared to a high level ahead of commencing the role.