Freightserve recruitment are looking to recruit a Freight Operations Supervisor for a major Freight Forwarder based in the Heathrow area.
Main Requirements:-
The Supervisor plays a crucial role in supporting and developing the operational team. The main requirements of this role typically include strong communications and organizational skills with a keen attention to detail. You will be expected to oversea the operational team and ensure the team is providing high level quality service to our customers. You will be expected to co-ordinate tasks, and resources to meet customers requirement and department objectives. Another requirement will be to handle pressure and use own initiative to handle customer enquiries.
- Previous experience of Supervisory role within the freight forwarding industry
- Computer literate with basic knowledge of Excel, Word. Preferred but not essential AS400, Outlook and ASM Sequoia
- Good communication and motivational skills, with the approach to delegate and be able to lead by example and make decisions using sound judgement.
- Ability to communicate effectively.
- Be able to work accurately with good attention to detail.
- Excellent strategic, analytical and negotiation skills & the ability to plan, execute and complete a given task within a specified timeframe.
- Self-initiative.
- Be able to work as part of a team.
- Understand requirements and operational procedures and be able to Identify areas that require
- Improvement/change/update.
- Good organisation skills and ability to oversee others.
- Problem solving and Leadership skills.
- Flexible attitude with requests for reasonable operational related projects which the company requirements.
Job Tasks and Responsibilities:-
A Supervisor plays a vital role in the smooth running of the operational team and will also be involved in staff training and development. You're main responsibility would be oversea the operational team providing them with what they require to meet customers needs and requirements. You will also provide assistance to the Assistant Manager with month end and reporting tasks.
- Oversea Operational Team
- Oversea Staff workload and cover operations when required.
- Raising and updating SOPs & Customer Profiles
- Delegating tasks to the operational team
- Communicating with the team, other departments and branches
- Dealing with customer queries
- Ability to work under pressure
- Ability to organise and prioritise
- Ability to motivate others
- Ensuring company polices and procedures are followed
- Any other reasonable task requested by management team.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.