Concierge & Reservations Executive
Location: Ayrshire
Salary: £27k + Excellent Benefits
Permanent, Full-Time, Monday - Friday
The Client:
Our client is a luxurious 5-star hotel, renowned for its personalised service and meticulous attention to detail.
The Role:
As a Concierge & Reservations Executive, you will be providing exceptional customer service, creating bespoke itineraries, and recommending experiences.
Responsibilities:
- Managing and achieving Activities & Experiences sales targets.
- Improving communication procedures internally and externally.
- Growing revenue and room sales, handling reservations, and managing the reservations desk during holiday cover.
- Managing guest enquiries for Activities & Experiences (A&E).
- Conducting pre-stay calls at 30 and 14 days.
- Handling A&E bookings on Check front and managing check front details.
- Manage A&E charging and build relationships with A&E suppliers.
- Prepare monthly reports on A&E activities.
- Collecting guest profiles in Clock PMS.
- Managing reservations via various channels.
Requirements:
- Previous experience working in a similar role.
- Proven experience in hospitality.
- Strong communication skills.
- Ability to manage multiple tasks efficiently.
Benefits:
- Tips
- Canteen
- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Discounted or free food
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Concierge, Reservations Executive, Reservations, Supervisor, Guest Services, Hotel, Agent, Executive, Coordinator, agent, Representative, guest relations