Full job description
An exciting opportunity has arisen for a motivated, ambitious and driven Customer Service Coordinator .
My client is a leading and fast growing provider of maintenance support, services and hire of industrial machinery to commercial industries and businesses.
A fantastic opportunity for an ambitious and enthusiastic Customer Service Co-Ordinator to promote & book product maintenance, breakdown call outs to new and existing clients across Yorkshire and Humberside.
Your duties as a Service
Co-Ordinator will include:
- Maintain good relationships and retain existing customers.
- Ensure all service bookings are scheduled and customers notified.
- Phoning new and existing customers to capture and secure repair quotes.
- Monitor and manage bookings of Service & LOLER in geographic & economic manner
- Liaise with customers and prioritise profitably and workload accordingly
- Answer inbound calls – reporting breakdown/service calls/field calls to parts/accounts/hire
- Resolution of any customer service issues.
- Maintain up to date knowledge of engineer location, commitments and availability
- Liaise with both Parts Department and customers to appoint work onto diary
The ideal candidate will possess the following skills and qualities:
- Previous experience in outbound Aftersales & Client relationships
- Target driven and able to work towards weekly and monthly KPIs
- Highly articulate, organised, detail oriented with the ability to multi-task effectively
- Excellent communication, negotiation and persuasion skills are key
- 'Can Do' attitude and strong work ethic
- Excellent communication skills – both face to face and by telephone.
- Ability to think on your feet and work on your own initiative.
- Be well-organised, methodical and ambitious.
- Good at managing own workload and able to cope with pressure.
- Present a professional image - be trustworthy, punctual and polite.