We have partnered with a leading Research Organization who require a Outbound Research Team Manager to join them on a full time, permanent basis. The role is predominately home based with the requirement to work from their Birmingham based offices 2 days per week.
As Outbound Research Team Manager, you will be responsible for managing, mentoring and coaching a team of home-based researchers. To be considered for the role, we welcome applications from Individuals with a proven track record in leading teams in a similar role/environment.
To be considered for the Outbound Research Team Manager role:
- Experience with telephone survey interviewing skills and CATI software
- Leadership/Management experience essential
- Experience of coaching, motivating and mentoring a team working towards achieving targets and deadlines
- Competent with Excel to produce reporting and analysis
- Highly organised and comfortable managing your own workload
Key duties of the Outbound Research Team Manager Role Include:
- Arrange, design and carry out interviewer training
- Lead, manage, coach and motivate your team to achieve targets and deadlines
- Be the first point of contact for queries and questions from the interviewing team
- Manage quotas to ensure targets are met
- Perform quality assurance reviews and providing feedback to team members
- Providing regular analytics on progress
- Monitor resource and staffing levels to ensure of sufficient staffing levels
- Assisting with interviews as and when required
- Scripting questionnaires, testing and providing feedback to the project team
Key Information about the Outbound Research Team Manager Includes:
- Salary of £28-35k DOE
- Company pension scheme
- Development and progression opportunities Available
- Home based role with 2 days required onsite per week at Birmingham based office
For more Information on the role please call Reiss on .
We would like to thank you for taking the time to apply for this vacancy. If you are not selected for this particular position, your CV will be kept on file and you may be contacted for other suitable roles in the future.