As the Assistant Branch Manager, you will play role in supporting the Branch Manager with the day-to-day operations of the branch. This position involves managing staff, overseeing inventory, ensuring customer satisfaction, and maintaining operational efficiency to meet business objectives.
Job Title:
Operational Assistant Branch Manager - Builders Merchant
Assistant Branch Manager Job Overview:
You will assist the Branch Manager in managing the branch's daily operations, focusing on inventory control, customer service, staff supervision H&S, Stock control. This role ensures that the branch runs smoothly and provides excellent service to customers, including contractors, tradespeople, and DIY enthusiasts.
Assistant Branch Manager Key Responsibilities:
- Assist the Branch Manager in overseeing all aspects of branch operations, including opening and closing procedures, cash management, and adherence to health and safety regulations.
- Ensure the branch is well-organised, clean, and safe for both employees and customers.
- Oversee inventory levels, ensuring that stock is ordered, received, and stored correctly.
- Conduct regular stock checks and work with suppliers to maintain optimal inventory levels.
- Identify slow-moving items and work on strategies to reduce excess stock.
- Ensure that customers receive prompt, professional, and knowledgeable service.
- Address customer inquiries, resolve complaints, and manage any escalated issues effectively.
- Promote a customer-first culture among the branch staff.
- Supervise, train, and mentor branch staff, including sales assistants, yard workers, and delivery drivers.
- Assist in scheduling, delegating tasks, and ensuring staff are meeting performance expectations.
- Support staff development through ongoing training and performance feedback.
- Ensure that all health and safety regulations are adhered to within the branch.
- Conduct regular safety audits and address any issues promptly.
- Promote a safe working environment for all employees and customers.
- Assist in preparing reports on sales, inventory, and staff performance for the Branch Manager.
- Maintain accurate records of transactions, deliveries, and stock levels.
- Handle administrative tasks.
Skills:
- Strong leadership and team management abilities.
- Excellent customer service and communication skills.
- Proficiency in inventory management and stock control.
- Ability to work under pressure and meet deadlines.
- Familiarity with health and safety regulations.
Salary:
Up to £40,000